Bodhi from Solar Software Bodhi has announced the launch of Bodhi Ai Assistant-a 24/7 virtual support agent who combines empathy with deep solar expertise to deliver scalable, 24-hour customer service. Trained on thousands of real customer conversations and integrated with documentation from the entire solar industry, offers the AI assistant immediately level-1 customer support and enables sun companies to serve more customers without adding workforce.
Customer service remains one of the most challenging aspects of solar activities. Many new solar owners are not familiar with how their systems work, where support often need support for routine questions that can escalate quickly. A NREL study from 2023 showed that 40% of the new solar customers have difficulty interpreting their monitoring data, while a survey from 2022 under EPCs has shown that only 12% of the sun companies have a dedicated support budget after installation. With more than five million systems that are already employed – and soon one million expected – Salden companies need scalable, responsive solutions.
“We built the Bodhi AI assistant to tackle a critical industrial need,” said Scott Nguyen, CEO of Bodhi. “By using tens of thousands of real customer conversations and including the knowledge bases of leading inverters such as Enphase, SolarEdge, SMA and Apsystems, sun companies can provide empathic, accurate answers – day or night – without overloading their teams.”
The Bodhi AI assistant responds to common questions such as:
- “What is the status of my project?”
- “Does my system still produce strength?”
- “I got a mistake about my system. What should I do now?”
“This tool does exactly what I do when I’m on the phone with customers – it really relates to customers and makes them feel validated,” said Sam Murphy, service manager at Six Rivers Solar. “We see people who have invested a lot of money in their systems immediately becoming anxious when something looks out. This offers simple, direct reactions that put them at ease.”
The Bodhi AI assistant can be adapted to adapt to the customer service protocols and best practices of each sun company, so that teams can consistently offer high-quality support even during busy seasons.
News item from Bodhi
